Refund policy

At NERR, a brand owned and operated by Kuchalag (kuchalag.in), all products are made-to-order (print-on-demand) to ensure uniqueness and quality. Because of this, returns and refunds are limited to specific cases only.

✅ Eligible for Replacement / Refund

We accept replacement or refund requests only if:

The product arrives damaged

The product has a print/manufacturing defect

The wrong item was delivered

⏱ Claim Window

You must submit your replacement or refund request within 7 days of delivery. Requests after this period will not be accepted.

📸 Mandatory Proof

To process your claim, you must provide:

An unboxing video (mandatory — claims without this will be rejected)

Clear photos of the defective/wrong item

Photos of the original packaging

Order details

🔄 Resolution Process

Once your claim is verified:

We will offer a replacement (printed and shipped within 2–3 days), or

A refund/store credit, added within 2–3 days

❌ Not Covered

Sizing issues (please check the size chart before ordering)

Change of mind

Minor color/shade differences (due to screen/monitor variation)

Fit issues

❌ Order Cancellation

Orders can only be cancelled before production/printing begins. Once production starts, cancellation and refund are not possible.

🌍 Undelivered Orders (RTO)

If an order is undelivered and returned to origin, it is stored for 100 days. It can be reshipped to a new/existing address for a small handling fee within this window. Unclaimed items are discarded after 100–120 days. If a pincode becomes unserviceable after order placement, we are not responsible and cannot process refunds.

NERR- Built Different