Terms of service

At NERR, a brand owned and operated by Kuchalag (kuchalag.in), we value transparency and trust. By accessing and using our website, you agree to the following terms and conditions.

1. 🛍️ General
By using our website, you confirm that you are at least 18 years old or using it under supervision of a parent/guardian
We reserve the right to update or modify these terms at any time without prior notice
Continued use of the website implies acceptance of updated terms

2. 📦 Products & Services
All products are made-to-order (Print on Demand)
Product images are for representation purposes; slight variations in color or placement may occur
We reserve the right to modify or discontinue any product without notice

3. 💳 Pricing & Payments
All prices are listed in the selected currency and may change without notice
We accept secure payments via UPI, Cards, Net Banking, PayPal, and other available methods
International transactions may include currency conversion charges

4. 🚚 Shipping & Delivery
Orders are processed within 2–4 business days
Delivery timelines vary based on location (India & International)
Delays may occur due to logistics, customs, or unforeseen circumstances
Customers are responsible for any applicable customs duties or taxes

5. ❌ Order Cancellation
Orders can only be cancelled within 6 hours of placing the order
Once the order enters production, it cannot be cancelled

6. 🔁 Returns, Exchanges & Refunds
As all products are made-to-order, returns are not accepted for size issues or change of mind
Returns/replacements are only accepted if:
Product is damaged
Wrong item is delivered
There is a printing defect
Customers must report issues within 3–5 days of delivery with photo/video proof
Once approved, we offer:
Replacement OR Full refund
Requests made after the specified time may not be accepted

7. 📍 Customer Responsibility
Customers must provide accurate shipping details
We are not responsible for delivery failures due to incorrect address or contact information
Re-shipping charges may apply in such cases

8. 🔐 Intellectual Property
All content on this website (designs, logos, text, graphics) belongs to NERR
Unauthorized use, reproduction, or distribution is strictly prohibited

9. ⚠️ Limitation of Liability
We are not liable for:
Delays caused by courier partners
Customs delays for international orders
Minor variations in product appearance

10. 🌐 Governing Law
These terms shall be governed by and interpreted in accordance with the laws of India

11. 📞 Contact Us
For any questions regarding these Terms & Conditions, you can contact us via Email or WhatsApp.

NERR - Built Different